A little help. A better sip.

The Headwater is designed to reduce PFOA, PFOS, chlorine, taste and odor compounds, and cysts. Its carbon block filters water at your kitchen’s cold tap while keeping naturally occurring minerals.

The Headwater is designed to reduce PFOA and PFOS, two chemicals in the PFAS family. This does not mean it removes every PFAS chemical or makes every water source safe. Results depend on your water and on replacing the filter on time.

No. The Headwater is not designed to remove fluoride. If fluoride removal is your main goal, choose a system with a verified fluoride reduction claim.

No. The Headwater keeps naturally occurring minerals, such as calcium and magnesium, in your water. It uses carbon block filtration and is not a reverse osmosis system.

No. The Headwater is a drinking water filter, not a water softener. It leaves minerals in your water, so it will not solve hard-water scale.

Well water needs to be tested before you choose a filter. The Headwater does not make unsafe water safe to drink. Send Dipper your water test results so we can help you check whether you need other treatment first.

The Headwater connects to the cold water line below your sink. A typical setup takes about 10 minutes.

1. Turn off the cold water supply.
2. Mount the bracket and connect the included line as shown in the guide.
3. Turn the water back on slowly and check each connection for leaks.
4. Flush the filter as directed in your included guide before drinking.

The filter is about 3.5 inches wide and 10 inches tall, or about 12 inches tall when installed. It uses standard 3/8-inch compression fittings. Check for room to connect the lines and remove the cartridge. Email us a photo if you want help checking the fit.

No. The Headwater uses your current faucet. It does not need a second tap, a drain connection, a storage tank, or electricity. Filtered water comes from the cold side of your kitchen faucet.

The Headwater is designed for a simple DIY install. If your plumbing is worn, the fittings do not match, or you are unsure how to shut off the water, ask a plumber for help. Follow the included guide and local plumbing rules.

No. Connect the Headwater to the cold water line only. For tea, coffee, or cooking, fill your kettle or pot with filtered cold water, then heat it.

Replace the Headwater cartridge about every six months or at 500 gallons, whichever comes first. You may need a new cartridge sooner if your water use is high or the flow drops. Write down the install date so it is easy to track.

Use the Headwater replacement cartridge. The product page shows the current price and stock. You keep the mounting head and bracket and replace the cartridge.

Turn off the cold water supply and open the cold tap to release pressure. Follow your included guide to remove the old cartridge and fit the new one. Turn the water back on slowly, check for leaks, and flush as directed before drinking.

A cartridge that is due for replacement can slow the flow. Check the filter’s age and water use, then look for a bent or pinched line. Make sure the cold water valve is fully open. If flow is still low, contact Dipper with your install date and a photo of the setup.

Turn off the cold water supply right away. Open the cold tap to release pressure, and dry the area. Do not keep using a leaking filter. Contact Dipper with a photo of the leak and your order number. If you cannot stop the leak, get help from a plumber.

A new cartridge needs to be flushed before use. Follow the flushing steps in your included guide. If the taste remains, contact Dipper with the install date and a note about what changed. Do not assume a filter can fix water that may be unsafe.

Email support@dipperwater.com or use the support form below for help with an order, installation, filter replacement, or a return. Include your order number if you have one. Our team replies within one business day, Monday through Friday.

Open the shipping email from Dipper and select the tracking link. If you cannot find it, check your spam folder. If tracking has not changed for more than five business days, send us your order number so we can help.

Dipper ships to street addresses within the United States, including Alaska and Hawaii. We do not currently ship internationally or to PO boxes. See our shipping policy for timing and delivery details.

Contact Dipper with your order number and a short note about the issue. For damage or a fault, email photos of the product and packaging. Please wait for return instructions before sending anything back. See our return policy and warranty terms for details.